Leadership is critical in 2021 if we want our organizations to withstand the challenges of the pandemic that will continue well into the new year. We can’t afford to hope things will get better – we have to make them better.

We do this by leading in three ways:

  1. Initiate: Anticipate change and take advantage of the unique opportunities that exist in crises
  2. Invent: Create new business models, products, solutions and even new approaches to operations and employee experience
  3. Inspire: Motivate customers, employees and other stakeholders through purpose, vision and human connection